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FAQ

What's so special about Elevation Goods?

Glad you asked! Elevation Goods exclusively carries goods from small businesses located in Colorado. Small businesses love what they do and that pride is carried through to the product that you purchase. Supporting small business directly supports the local communities where they live. Entrepreneurship inspires and promotes more entrepreneurship, creating much needed jobs. Not sold yet? Smaller businesses generally have a shorter manufacturer-to-consumer journey, meaning there is more transparency in ingredients, materials, and the source of the products you buy. Small businesses are often makers, producing goods locally. Your purchase supports a person, some of whom are making your goods in their garage, basement, or while juggling kiddos and their crazy schedules. We feel strongly about supporting our local community and understand that you have a choice. We hope you choose to do the same! Shop small, shop local, be proud!

What is your return policy?

We get it, sometimes things don't work out. But if you're contemplating a return, that means that you purchased something from Elevation Goods. So before we get any further down this "it's not you, it's me" road, we'd like to say thanks for supporting a small business that exclusively supports Colorado-based makers, artists, and other small businesses. 

If you're having a problem with an order, then we have a problem too! If you received a damaged or defective item, please email us with haste at hi@elevationgoods.co. Lets get this taken care of!

Because many of our goods are one of kind, produced by hand, or otherwise unique, we cannot accept refunds. However, we are happy to accept unworn, unwashed, undamaged, unused, unopened goods that are in the same condition as when they left Elevation Goods with the original tags still attached for store credit minus shipping costs. All goods must be returned in their original packaging. The return for store credit must be accompanied by the receipt. Please email hi@elevationgoods.co to request a return for store credit. All email requests for store credit must be received by Elevation Goods within 20 days of the date of purchase as indicated on the receipt. Any reduced price items or goods marked as final sale are not eligible for refund, return, exchange, or store credit. 

Do you have a brick and mortar location?

Yes! We're located at 324 Harrison Avenue in Leadville, Colorado. Situated in the heart of a National Historic Landmark District, Elevation Goods is amongst a high mountain community located in the highest incorporated city in the United States. Our hours are generally Monday through Sunday from 11am to 4pm; but weather and other events occasionally throw a wrench into things. Feel free to send us a message on instagram (@elevationgoods) or via email at hi@elevationgoods.co to confirm!  

We'd like to visit you at your shop in Leadville but are worried about COVID-19. What are your precautions? 

Elevation Goods takes COVID-19 seriously and is complying with all local, state, and federal guidelines. This includes disinfecting high touch surfaces throughout the day, providing hand sanitizer at the door, requiring frequent hand washing by our folks, and requiring face coverings be properly worn while in the shop. Need additional accommodations or have a special request? DM us on IG (@elevationgoods) or via email at hi@elevationgoods.co and we'll ensure you have a safe and comfortable shopping experience. Still not sure about in person shopping? We totally get it! You can shop online 24/7 from the safety of your own home!

I just placed an online order and am super stoked to get my goods. When can I expect them to ship?

We take tons of pride in the goods we carry so we're stoked for you too! Cue the ticker tape because most goods ship within one to four days after the order is placed! During peak seasons, it can occasionally take a day or two longer. You'll get a notification and tracking information once your items ship. Woohoo!